This is the AUU's grievance resolution process

The purpose of this procedure is to identify the processes and the steps involved that the AUU has in place in order to minimize the risk and exposure to COVID-19 for our employees and visitors in the workplace.

The purpose of this procedure is to provide the structural framework to effectively manage the risks involved in all Union activities in order to maximise opportunities and minimise adversity. This procedure outlines staff responsibilities and processes in relation to Risk Management.

This procedure outlines the process that should be taken with regards to the following: • Working after hours • Dealing with difficult, aggressive or potentially violent customers • Cash handling • Robbery